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We are a team of call center specialists that have the experience and skill to assist you with all aspects of call center engagements, including:

CONSULTING - so as to improve call center operations and better manage cost, attrition, customer satisfaction, etc.

OUTSOURCING - Speaking to us about your product / service offering

APPLICATION DEVELOPMENT - Help you implement technology related solutions within your environment.

KNOWLEDGE MANAGEMENT - Deliver a solution to retain & distribute knowledge amongst your agents & end users.

Our team here at Amani Group has years of experience working in business relationships, outsourcing management, software development and customization, knowledge management and call center program management. This is the knowledge we will share with you.

Our experienced consultants have designed and implemented projects and solutions in numerous vertical markets worldwide. Our experience and expertise is global in nature so we understand the cultural differences of implementing programs offshore.

WHAT CAN WE DO FOR YOU?

We provide project and resource specific services so you only hire the resources you need - when you need them.

We can provide a wide variety of services to assist you with a complete turnkey outsourcing solution - or a project specific service that will address a particular call center project need.

 
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